Frequently Asked Questions
Everything you need to know about our gourmet delivery service
How do you ensure the freshness of perishable products during shipping?
We use specialized temperature-controlled packaging and high-quality cooling elements to ensure that our delicate specialties, such as cheeses and meats, arrive at your doorstep in perfect condition.
What are the shipping costs for gourmet orders?
Standard shipping within Germany is €6.95. For orders over €100, standard shipping is complimentary. Express shipping options are available at checkout for time-sensitive deliveries.
Can I include a personalized message for a gift order?
Yes, during the checkout process, you can select the 'Gift Option' to include a high-quality greeting card with your personal message. We also ensure that no invoice with prices is included in the package.
Which payment methods do you accept?
We offer a variety of secure payment options, including credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna invoice.
Do you offer international shipping?
Currently, we ship to most countries within the European Union. Shipping rates and delivery times vary by destination and are calculated automatically at checkout.
What should I do if a product arrives damaged?
Your satisfaction is our priority. If a product is damaged or does not meet our quality standards, please contact our customer service team within 24 hours of receipt with a photo of the item for a prompt replacement or refund.