Returns & Exchanges
At Feinkost Käfer, we strive for excellence in every delicacy; however, due to the nature of perishable food items, returns are handled with specific care to ensure safety and quality standards. If you receive a damaged or incorrect gourmet product, our dedicated service team is available to facilitate a swift resolution.
Contact Customer Support
Notify us within 24 hours of delivery if there is an issue with your order, especially regarding fresh or perishable goods.
Provide Verification
Email our team with your order number and clear photographs of the product and packaging to document any damage or discrepancies.
Secure the Goods
Keep the item in its original packaging and, if it is a chilled product, ensure it remains stored at the appropriate temperature while we process your claim.
Refund or Replacement
Once your claim is validated, we will initiate a full refund to your original payment method or arrange for an immediate replacement shipment at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing